PRIVACY POLICY

At MAYFAIR ESTATE AGENT (GRIMSBY) LTD (“we,” “our,” “us”), protecting your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, including property management and tenant screening, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Business Information

• Company Name: MAYFAIR ESTATE AGENT (GRIMSBY) LTD
• Address: 39 Hainton Avenue, Grimsby DN32 9AS
• Contact Information:
  • Phone: 01472 3555553
  • Email: admin@mayfairestateagent.co.uk

2. What Information Do We Collect?

We collect the following personal information:

• Name, email address, telephone number, and property address when you:
  • Register for a viewing
  • Sign up for property alerts
  • Request a valuation or lettings consultation
  • Book a mortgage appointment
  • Submit an enquiry
• Details included on enquiry forms for property insurance, life insurance, solicitors, or mortgages
• Cookie data from your use of our website, including:
  • Time, date, and duration of visits
  • Referral URLs
  • Pages visited
• Payment details processed securely by third-party payment providers

We may also collect additional personal information for legal and contractual purposes, such as:

• Marital status, date of birth, nationality, and tax status for residential sales or lettings agreements
• Financial identifiers, bank account details, tax URN numbers, and income/expenditure details
• Details of your mortgage arrangements, proof of deposit funds, or purchase price for property transactions
• Right to let evidence for landlords
• Property-related details, including photographs, floor plans, energy performance certificates, and survey results

3. How Is Your Information Used?

We use your personal information for:

• Fulfilling contracts entered into with you
• Providing requested services, including:
  • Property management
  • Tenant screening
  • Legal compliance (e.g., Anti-Money Laundering and “Right to Rent” checks)
• Administrative purposes, such as updating business records and statutory returns
• Sending service-related communications
• Advertising and analytical purposes
• Processing payments securely

We review retention periods regularly and hold personal information only as long as necessary for the relevant activity or as set out in contracts.

4. Who Has Access to Your Information?

We do not sell your personal information. However, we may share your data with:

• Solicitors, mortgage brokers, and independent financial advisors
• Utility companies, maintenance contractors, and referencing companies
• Deposit Protection Schemes and alternative deposit scheme providers
• Property CRMs, e-signature providers, and audit platforms
• Third-party payment processors
• Market researchers and surveyors
• Property auction companies
• Website hosting and email marketing providers
• Debt collection companies and block managers

All third parties adhere to strict confidentiality agreements and comply with applicable data protection laws.

5. Data Storage and Retention

Your personal data is securely stored:

• In secured online accounts
• In physical files within our office

We retain data only as long as legally required or necessary for service delivery.

6. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing or other specified purposes
• Contract Fulfillment: To deliver services you have requested
• Legal Obligations: For compliance with laws, including Anti-Money Laundering regulations

You may withdraw your consent at any time by contacting us.

7. Security Measures

We implement robust measures to protect your personal data, including:

• Controlled access
• Secure storage systems
• Encryption where applicable

8. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request the deletion of your personal data
• Restriction: Limit the use of your data
• Objection: Object to data processing
• Transfer: Request your data be transferred to another party
• Withdraw Consent: Revoke your consent for processing

To exercise your rights, contact us at admin@mayfairestateagent.co.uk or call 01472 3555553.

9. Cookies

We use cookies to improve your website experience. For detailed information, refer to our separate Cookie Policy.

10. International Data Transfers

We do not transfer your personal data internationally.

11. Complaints

If you have concerns about how we handle your data, you can contact us at admin@mayfairestateagent.co.uk or the Information Commissioner’s Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• Phone: 0303 123 1113
• Website: ICO Contact Page

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Data Protection Contact

The person responsible for data protection at Mayfair Estate Agents is:

• Contact Person: Muhammad Shahid
• Email: admin@mayfairestateagent.co.uk
• Phone: 01472 3555553

For further details or to address specific concerns, please contact us.